We ensure through a pre check-in that the contact information is complete, so that we can access all personal details at any time. Many property owners worry about damage when they start with holiday rentals – wear and tear is normal, and in some cases there may be damage. In general, however, guests show great respect for holiday homes and treat them as if they were their own.
For luxury villas, guests must verify their identity personally. This means they must upload an ID and a selfie, and digitally sign our terms and conditions. For this process, we use specialized software that prevents fraud and checks the reliability of guests.
In addition, platforms such as Airbnb and Booking.com offer extensive damage and deposit policies. Any damages are reported immediately after check-out by our housekeeping team, with photos. We then assess the damage, request quotations if necessary, and claim the amount from the guest or through the platform. So far, we have had very positive experiences with this — major incidents are rare, and everything is carefully documented.
These advanced control and management systems are precisely what our monthly subscription covers. The costs of this software are only partially passed on to the owner; we cover a significant part ourselves.
You can find more information about the background of this monthly subscription here.